Ultima Online Community Manager for Broadsword Online Games.
Collector of; Sailor Moon, Madoka Magica, Eevee & More.
And Just a Girl Who ♡ Wearing Fox/Cat Ears!
Hello! I'm Serena, also known as "Kittie Kitsuneko"!
The name “Kittie Kitsuneko” reflects my love of cats and foxes and my deep respect and continued learning about Japanese culture. I currently speak conversational Japanese and fluent French for those who are curious.
I began my creative journey in 1999, selling art through early online platforms and later expanding into conventions, eBay, and commissioned work.
In 2018, I returned to school to pursue a dual Associate’s Degree in IT Mobile Application Development and Web/Software Development (with specific classes in Business and Social Media), graduating in Spring 2020. Since then, I’ve continued to grow my skills through personal and professional projects.
As of October 1, 2023, I began my role as Community Manager “Fenneko” for Ultima Online at Broadsword Online Games, where you may have seen me on official YouTube and Twitch streams.
For inquiries, please see my contact page or LinkedIn. Some common questions are already answered in the FAQ. Thank you!
No. That's the simple answer.
Yes, I have been playing Ultima Online since 1999. So it was a dream come true when the game I work for was able to hire me! I first started as an Event Moderator for the game, better known as "EM Artemis". From there, I was able to expand, learn, and grow while I went to school to get my degree so I could ultimately get the job I have today!
I'm not entirely knowledgeable in what *other* companies require of their CMs, but I can tell you what *I* do.
• Posting to Social Media Outlets all New Information about the Product.
• Managing and reporting all information demographics of the Social Media Outlets to the team promptly.
• Creation and Posting to all Social Media Outlets, various contests, news, and other player engagement posts.
• Posting to all Social Media Outlets any information from various event services.
• Supporting the Development team with publishing key information about the game when appropriate.
• Posting to Social Media Outlets to support the Event Moderator team's information and events when appropriate.
• Assisting QA in investigating bugs reported by players and reporting them to the appropriate team members.
• Support the team as the public voice for the product through all Social Media Outlets.
• Prepare documents for future projects and ideas for the product.
• Stream 4 days a week, 2 in English and 2 in Japanese, for the product to encourage engagement.
• Create videos to announce new items/seasons/events and How-To Videos for the product. (From storyboard to V.O. to editing to publish)
• Create Newsletters to go out for various special events or important news for the product..
These are just some of *my* main duties as a CM.
Fenneko is based on the Bake Kitsune in UO. Her name comes from the "Fennec" fox (Because I adore foxes) and the Japanese word for cat (Neko), hence the blend of the 2 words Fen+Neko. Since lore suggests that they can transform from human to fox (and anything in between), I just employed that. I wear the ears for the main streams, and we have the anime Fenneko for the Japanese streams. When we do important streams, however, the ears are not worn to separate the more serious and informative streams from the "play with me" styled ones.
The simple answer is no. That would be against my contract. (Not to mention, I love my job!)
For the moment, the only kind of gifts I am accepting is fan art. If you are an artist and wish to send me something, please be sure to contact me using the form at the bottom of the page. Just be sure to mention in your initial post that you wish to send me fan art. I will reply then via my email, so you can do so. I will be getting a P.O. Box soon to publish here.
I stopped taking any commissions due to time constraints. I still draw, but I reserve it only for myself and family/friends. My Twitch streams have been postponed indefinitely as I don't have the time to stream my own personal games with friends. Typically, if I am playing a game with my friends, I am only streaming it on my Discord. My YouTube posts are sporadic at best, as I don't have as much spare time as I used to. I still collect Sailor Moon, Eevee, Madoka, and Dolls, but I don't have the time to review them like I used to. But if I feel the need/want to post one, I definitely will.
This is what I am currently working with as of April 2026:
• Samsung - 49" Odyssey G9 G91F 1000R Curved Dual QHD 144Hz 1ms AMD FreeSync Premium Pro Gaming Monitor with HDR600 (HDMI x2,DP,USB) - Black
• ASUS - ROG G700 Gaming Desktop - Intel Core Ultra 7 265KF - 32GB Memory - NVIDIA GeForce RTX 5070 12GB - 2TB SSD - Black
• Razer Firefly V2 Pro Fully Illuminated RGB Gaming Mouse Mat: Backlit Design - 15 Zone Chroma Lighting - USB 2.0 Port - Detachable USB Type C Cable - Micro Textured Surface - Anti Slip Base
• Razer BlackWidow V4 Pro Wired Mechanical Gaming Keyboard: Yellow Switches Linear & Silent - Doubleshot ABS Keycaps - Command Dial - Chroma RGB - Magnetic Wrist Rest - Snap Tap
• Razer Viper Ultralight Ambidextrous Wired Gaming Mouse: 2nd Gen Optical Mouse Switches - 16K DPI Optical Sensor - Chroma RGB Lighting - 8 Programmable Buttons - Drag-Free Cord - Quartz Pink
• Razer Nommo Chroma: Custom Woven 3" Glass Fiber Drivers - Rear-Facing Bass Ports - Bass Knob w/Automatic Gain Control Chroma Enabled - Full Range 2.0 PC Gaming Speakers, Black
• Razer Base Station V2 Chroma Headphone Headset Stand Holder: Chroma RGB Lighting - Taller Stand & Anti-Slip Ledge - USB Charging Ports - Anti-Slip Rubber Base - 3.5mm Port + Built-in DAC - Quartz Pink
• Razer Gaming Mouse Bungee V3 Chroma: Drag-Free Wired Mouse Support - for Esports-Level Performance - Weighted Base - Anti-Slip Feet - Classic Black
• RØDE Wireless PRO Compact Wireless Microphone System with Timecode, 32-bit Float On-board Recording, 2 Lavalier Microphones and Smart Charge Case for Filmmaking and Content Creation
• Logitech G Yeti GX Dynamic RGB Gaming Microphone with LIGHTSYNC, USB Mic for Streaming, Supercardioid, USB Plug and Play for PC/Mac - Black
• Razer Enki Gaming Chair: All-Day Comfort - Built-in Lumbar Arch - Optimized Cushion Density - Dual-Textured, Eco-Friendly Synthetic Leather - Reactive Seat Tilt & 152-Degree Recline - Pink
• Sony Alpha ZV-E10 - APS-C Interchangeable Lens Mirrorless Vlog Camera Kit - White
• RØDE VideoMic GO II Camera-Mount Lightweight Directional Microphone (2nd Gen)
• ULANZI Camera Cooling Fan Silver New, Spring Telescopic Mounting Adjustable Mini Intelligent Cooling Fan Real-time Monitoring with Type-C Charging Port, Compatible with Sony Canon FUJIFILM Nikon
• ULANZI VL-81 3000mAh Bi-Color LED Video Light w Softbox - 3200K-5600K+CRI95 Rechargeable Camera Light, 3 Cold Shoe Mount for DSLR/GoPro/Sony/Canon/iPhone, Vlog Filming TikTok Live & Photography x2
• ChromLives Triple Cold Shoe Extension Mount Hot Shoe Base Adapter Extension Bar Bracket with 1/4 Screw for Tripod/Microphone/LED Light Compatible with Canon Sony Cameras
• FeiyuTech G6 Max [Official] 3-Axis Handheld Gimbal Stabilizer for Mirrorless Cameras,Pocket,Action Camera&Smartphone for Canon 200D Sony ZV1 Panasonic GH4 GoPro 8 iPhone 14 13 Pro
The easy answer is yes, but nothing ever is easy. I post whenever I feel the need to, and generally it's nothing "exciting" per se. I don't generally post where I am either at the time of my posting, for obvious reasons. I have been asked to bring back my vlog, but oftentimes, I am not doing anything "spectacular" that I feel the need to post about. But if that IS something of interest, I can look into it.
It's no surprise that my admiration for Japanese culture is quite high. Lately, I have been taking more lessons to increase my confidence in speaking and learn more (especially Kanji). With that being said, I have been trying to keep up with my Japanese on a daily basis. Writing and speaking as often as I can to progress. Learning a language isn't just about reading, writing, and the ability to speak it. If you want to become fluent in it, you have to continue to use it daily. So this is why I write my posts in Japanese and speak in Japanese in my videos. I mean absolutely no disrespect by them. Besides, it's fun to speak to the Japanese people and others across the globe on things I love!
The number of times I get asked this is staggering, but I do feel the need to answer this. The answer is no. I am not. I have nothing against people who wish to dress up as animals; I simply am not one of them. Growing up, I saw anime that had cat-girls as main characters (Dominion Tank Police, Tokyo Mew Mew, Di Gi Charat...), and simply thought it was adorable. Wearing cat ears to me seemed more of a nod to the Anime genre than the Furry one. I can see how some people would jump to the assumption, but it is nothing more than admiration for all the anime I love (and just a fun thing to do in general!).
This question has come up quite a bit since I started streaming. I tend to bleach my hair as close to white as I can get, then use the XMondo "Rhodolite" hair dye and keep it the color by using the Overtone "Magenta Mania" conditioner. (Not sponsored obviously by any of these)
• Some of these are based on me, Serena.
• Fenneko is my persona as the community manager for Ultima Online.
• The 2nd is "Kittie Kitsuneko", which is more a personal character than anything else (and a work in progress). She is more like "Shampoo" from "Ranma 1/2". I tend to use her in DnD campaigns and other fun RPG-style tabletop games when permitted. Since she can go from cat-girl to cat, she makes for a great character to use when going into tight spaces or trying to stay inconspicuous.
• Then there is "Kittie Pink", who is just a fun cat-girl I created. At the time, I enjoyed the movie "Moulin Rouge", so that is what she primarily would dress up in.
• Finally, "Scully Fremont" was part of an anime-inspired comedy comic/manga I created many years ago about a four-tailed, bumbling kitsune who was just trying to make it in modern times and earn her nine tails.
Please come say hello! I don't bite! I love meeting new people and always love meeting people who share the same things I am passionate about! Just please be respectful, especially when I am out with my family, that's all I ask.
Tip: Click a thumbnail to open a larger view.
Based on Serena and Serena's © characters: Fenneko, Kittie Kitsuneko, KittiePink, & Scully Fremont.